Quotes from John G. Miller

You may already be familiar with the Serenity Prayer: "God, grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference." Here's a QBQ twist for all of us: "God, grant me the serenity to accept the people I cannot change, the courage to change the one I can, and the wisdom to know—it's me!

Blame and "Whodunit?" questions solve nothing. They create fear, destroy innovation, inhibit teamwork, build walls, and prevent people from engaging.

Effective communication is not someone else's job, nor does it begin with being understood. Rather, it's about understanding the other person.

The best thing we can do to get rid of victim thinking in our world is to get rid of it in ourselves. The first QBQ guideline says all

Stress is a choice.

The truth is, different people have different reactions to the same situation. Stress is a choice. Stress is also the result of our choices.

Questions that begin with "When" lead to procrastination.

Putting things off means precious time is lost. Productivity suffers.

A client once said: "Long-range, strategic planning is a great tool, but we need to get some things done before lunch!

Focusing on what we don't have is a waste of time and energy. To really make a difference, let's instead focus out energy on succeeding within the box.

Procrastination also increases stress. As things pile up, we begin to feel overwhelmed, which takes the joy out of our work. Bottom line: Procrastination is costly to all involved.

No matter what we're trying to accomplish, there's always a barrier of some kind to overcome, and it's often something over which we have no control. Instead of focusing on the barriers, let's work to become so good that we'll succeed no matter how many bad calls the ref may throw at us.

if someone's worked and been paid for twenty-two years, wasn't that the agreement? Don't get me wrong—loyalty is a good thing—but I have a hard time understanding why we feel we deserve something more

When you think, I really know someone who needs to hear this, stop and think... We tend to teach each others what we need to hear ourselves.

We need to bring personal responsibility back to the family!