Quotes from Robert J. Kriegel

Computer technology has given us instant and cheaper access to more and more information. So naturally that's what we think we want. But what do we get? More information than we need and certainly more than we read. We are suffocating in that avalanche of paper, much of which just gets filed…unread. And most of those reports, proposals, printouts, projections that take so much time to do end up in the round file, the one under your desk.

can you create a learning organization when everyone's speeding? They may complete a record number of tasks or make an awful lot of telephone calls, but learning—not likely. Learning requires time to reflect, assimilate, and practice. Even the business schools from Harvard to USC are taking this seriously by offering exercises in reflection in their course work.

Sell cheap and that's what people will think of you. Loss leaders lose. Customers look for price and value and service and quality and convenience. And you'd better give it to them or someone else will.

So move before the wave. If you don't you'll end up flailing in its backwash.