Quotes from Roger Connors

Division of labor tends to bring with it a division of responsibility that can distance everyone from the one factor they all share: results.

The most compelling reason to work on your culture? Culture produces results.

Accountability begins by clearly defining results. If the results are not clear, then accountability will break down, resulting in lower morale and misaligned work

Fear keeps people from the risk associated with doing their best.

Where performance is measured, performance improves. Where performance is measured and reported, the rate of improvement accelerates." What you pay attention to grows.

If you want to build a project that is perfect, you'll never succeed. You must allow failure, and people need to know it, so tell them.

It's one thing to get feedback, it's quite another to act on it. When it comes to feedback, the real prize is won when you use it to get better results, strengthen relationships, and achieve better outcomes all around.

A leading indicator is an early-warning signal that tells you, before it's too late, that the process is at risk for not producing the desired output. A lagging indicator tells you the outcome and that something might have gone wrong after the fact. Let's

Always solicit and strive to understand perspectives other than your own.

The right data delivered at the right time represents a valuable source of feedback, the kind that doesn't lie!

the accountable person looks for every opportunity to self-report. They are eager to review progress; they aren't afraid of it. Before

Remember that when you "lift where you stand" and help others to rise Above The Line—everyone benefits.

Getting a team to act on the feedback they receive from one another creates real traction and ensures true progress toward results.

The more concrete and simple your goal, the better.

The scariest question is the one you don't want to hear the answer to.

It seems ironic that, in this information age, millions of people feel such a lack of control over their lives. Obviously, the communications revolution has done little to overcome, and may even have contributed to, a feeling of detachment and disconnectedness with circumstances and other people.

As Mark Twain reportedly said, "It's not what you don't know that gets you into trouble, it's what you know for sure that just ain't so.

We believe this spiraling lack of happiness today is simply due to a lack of accountability.