Quotes from Steven Fink

I often say that good crisis management is good decision-making under stress.

when there is a difference between perception and reality, perception always wins. Behind

I always tell my clients that they can learn a lot by watching and analyzing other companies that are in crisis, especially competitors. (As that great philosopher Yogi Berra once said, "You can observe a lot by just watching.") For one thing, if a company in your industry group suffers a crisis, could you be next? Figure it out and govern yourself accordingly.

Unfortunately, today's colleges and universities, and especially our business schools, do not offer pragmatic crisis management teachings.