Quotes from Roger Schwarz

You are unaware of your theory-in-use. Part of what makes your theory-in-use so powerful is that it operates quickly, skillfully, and effortlessly.

Although we all have various espoused theories, when we find ourselves in an embarrassing or psychologically threatening situation, almost all of us activate just one theory-in-use to guide our behavior, one which I am about to describe (Argyris and Schon, 1996).