Quotes from Ron McMillan

Respect is like air. As long as it's present, nobody thinks about it. But if you take it away, it's all that people can think about. The instant people perceive disrespect in a conversation, the interaction is no longer about the original purpose—it is now about defending dignity.

Nuestras vidas empiezan a acabarse el día en que guardamos silencio sobre las cosas importantes MARTIN LUTHER KING, JR

Conversación crucial es entonces aquella entre dos o más personas donde 1) las opiniones son opuestas, 2) hay importantes factores en juego y 3) las emociones son intensas.

The wisest use of these skills is to develop habits, lives, and loves, not to use them just occasionally in single interactions.

If you persist over time, refusing to take offense, making your motive genuine, showing respect, and constantly searching for Mutual Purpose, then the other person will almost join you in a dialogue.

Habla cuando estés furioso y harás el mejor discurso que tengas que lamentar.