Quotes from Susan Scott

everyone wants one person in the world to whom they can tell the truth and from whom they will hear the truth. Become that person.

Fierce love speaks to the energy that flows through a relationship. Energy keeps a relationship vital.  Fierce denotes a powerful energetic force that is present in our conversations, during lovemaking, even during a relaxing game of cards. We see our relationship as a living breathing being, a being with a pulse, needs, and a purpose.  Your job is to keep this being fed, energized, and vitally alive.  

Never be afraid of the conversations you are having. Be afraid of the conversations you are not having.

Joseph Pine wrote that today's economy is an experience economy, meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and customer-facing procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.

We resent being talked to. We'd rather be talked with.

The idea I want you to embrace is that our relationships thrive, flatline, or fail, gradually then suddenly—one conversation at a time.

Oil). In addition to placing several drops on the feet, wrists or ankles, one may also choose to apply to the neck on a daily basis to calm the mind and balance "the blues."   Finally, please note, this wonderful and aromatic essential oil tends to be pricier than other oils; however, it is certainly worth it! Clove

A friend who is a high-level executive, intimidating to many, recently promoted a courageous employee who walked into his office with a large bucket of sand and poured it on the rug. "What the hell are you doing?" demanded my friend. The

A friend who is a high-level executive, intimidating to many, recently promoted a courageous employee who walked into his office with a large bucket of sand and poured it on the rug. "What the hell are you doing?" demanded my friend. The employee replied, "I just figured I'd make it easier for you to bury your head in the sand on the topic I keep bringing up and you keep avoiding." You

Authenticity is not something you have—it's something you choose. In

The great differentiator going forward, the next frontier for exponential growth, the place where individuals and organizations will find a new and sustainable competitive edge, resides in the area of human connectivity.

The world is changing. No matter what any of us is shopping for, we can find good products, good services, good solutions. We want to enjoy the experience of using those products, those services. This firm doesn't have a lock on brilliance. Your prospective clients can find that elsewhere. They want to enjoy the experience of implementing a brilliant solution in collegial and congenial partnership with teh people who brought it to them.

The question is: Who owns the truth about what color the company is? The answer? Every single person in the company, including the entry-level file clerk, owns a piece of the truth about what color the company is. The operative word is piece. No one, not even the CEO, owns the entire truth, because no one can be in all places at all times.

Who wouldn't appreciate maintenance free, guaranteed fresh, organic and self-cleaning relationships!  We want the happily ever after of fairy tales and the conflict-free marriages that only exist in televised fantasies.  Real relationships take time, energy, and daily care and feeding

The big deal is that if employees aren't engaged, your company will suffer.

inclusion + engagement = execution muscle

No matter what your job is, the key is your context, your beliefs about your responsibility to customers and the relationships you intend to enjoy or endure with them.

When couples cannot talk about their problems in a healthy way and become entrenched in their opinions, they have the same failed conversations over and over.  The relationship becomes emotionally clogged. Friction and frustration grow. Partners feel rejected, like they can't get through to one another.  Behaviors associated with conflict avoidance include passive aggressive behavior, withdrawal. 

When people agree, often someone smiles and says – Great minds think alike.  Think about this for a minute. If that were true, then nothing new would emerge in this world.  

Stop talking about inclusion and engagement and start including and engaging in every conversation, every meeting.

Our work, our relationships, and our lives succeed or fail one conversation at a time.

We resent being talked to. We'd rather be talked with. So will all of the experts and the terminally self-absorbed please leave the room and close the door behind you? Thanks.

First Globals are ready to go anywhere, experience everything, and work and live in exotic places, and for them, family life takes priority over work life and a flexible, diverse, collaborative, fun learning environment is key.

I shared what I feel is the right way to go, the right course of action, and I suspect some of you may see it differently. If you do, I'd like to hear it. I know that my enthusiasm may make it hard to challenge me, but my job is to make the best possible decisions for the organization, not to persuade you of my viewpoint. So please speak up." This is an unusual and highly appealing way to begin a meeting. At