Quotes from Frances McCall Rosenbluth

Losers [...] gain psychic satisfaction from belonging to a winning cause.

Companies] mistook a lack of competition for success.

Rules do not determine outcomes - the players still have to make choices - but they make some outcomes more likely than others, by defining what it means to "win", and by creating incentives for and imposing constraints on the players.

The weakest would be put out of service rather than be allowed to compromise the whole system.