Quotes from Bob Wall

Doing what's right isn't always popular and doing what's popular isn't always right.

To develop empathy, we must care about the experiences, feelings, needs, and wants of the people around us. We must care enough to turn away from our self-centered thinking and focus on others to develop an understanding of the meaning and feelings associated with events occurring in their lives.

In your conversations, what percentage of the conversation is spent talking about you versus what is going on with the other person? Generally, people who lack empathy don't ask much about other people. They don't care. It doesn't even occur to them to ask.

people who served his customers. In conversations, he had the capacity to make each person feel important and as the total focus of his attention. He would ask about their personal lives and go out of his way to ensure that people were able to take care of family needs. He freely shared his love of his business

He would always share the latest ideas he'd been thinking about and pass books along for people to read. Every conversation with Don allowed you to bathe in his warmth, his attention, his love of people and the grocery business, and his interest in you as a human being. And his people responded to his attention by sharing his values and providing warm and friendly services to their customers.