Quotes from Stephen Asbury

A gemba attitude means going to the source to check the facts to arrive at well-informed decisions

Think beforehand about afterwards — whatever you decide to do, think ahead about the consequences.

Only by using a 'structured means of control' can an organization convert high-cost controls into business-assuring, profit-enhancing control.

Market demand for management system standards has led to an increase in the number of subject and sector-specific standards. There are now MSSs that cover health and safety, medical, environment, services, information technology and more... so the auditing of these systems needs to reflect the variety and number of standards being developed.

You only get one chance to make a positive first impression — be absolutely sure to take it!

It's often not the message that's sent that causes offence but the one that is received.

Time spent on reconnaissance is seldom wasted.

Successful nemawashi enables change to be the result of consensus among the parties.

People support what they have assisted to create.

Information about the future is much more valuable and interesting than information about the past.

I'm sorry for writing you a four-page letter. I did not have time to write you a one-page letter.

The value of a company can be derived from adding the value of all future dividends written down to net present value. Therefore, a reasoned view of the future is essential.