Quotes from Gary Klein

Insights shift us toward a new story, a new set of beliefs that are more accurate, more comprehensive, and more useful. Our insights transform us in several ways. They change how we understand, act, see, feel, and desire. They change how we understand.They transform our thinking; our new story gives us a different viewpoint. They change how we act.In some cases insights transform our abilities as well as our understanding

To quote Mark Twain, "You can't depend on your eyes when your imagination is out of focus."

The reason, according to Fortune, was that Six Sigma got in the way of innovation. Too much energy was spent cutting defects to 3.4 per million, and not enough energy was expended developing new product ideas.

The first part of this drill is to resist the temptation to label other people as stupid because of their "stupid" activities or assertions. Most people aren't stupid. They have somehow gotten captured by a flawed belief. The second part of the drill is to turn into a detective and try to find this flawed belief. The third part is to devise a way to help the other person discover how to replace the belief.

Gottlieb's insight was to see the pattern, as opposed to Chalfie, who spotted an opportunity to combine seemingly unrelated ideas, and Markopolos and the young cop, who both homed in on an inconsistency.

Notice that creative desperation is more conscious and deliberate than spotting connections, coincidences, curiosities, and contradictions. People aren't accidentally stumbling onto insights. They are actively searching for them. Another example