Quotes from Bruce Kasanoff

If you're not getting through to others, the reason may not be because they "are idiots." The problem may be that you haven't figured out a simple and interesting way to communicate your messages.

When leaders realize that people are what matter most in business, everything else falls in line.

We all like to think we are objective and open-minded, but that is sheer nonsense. Each of us holds certain attitudes and biases that prevent us from seeing the truth. The better we understand our biases, the better we can make adjustments.

The more that you can allow authentic human voices to represent your company, the better your company will be at building profitable and sustainable relationships.

Competence is NOT enough.

Incompetent, confident people are not likely to become more competent.

It takes a conscious effort to expose yourself to new ideas.

If this sounds overly altruistic, I'd like to confess that to me, this kindness first strategy is one of the most selfish plans I've ever hatched. By reaching out to other people every single day, I am strengthening my social network—and, in effect, taking out an insurance policy on my health and longevity.

Your best ideas—the ones that truly excite you—define who you are and what you want. They deserve to be treated like treasure.

Your Kindness Will Lead You to Success

People who live in the past sacrifice their lives in vain. The past offers one set of data, but not necessarily the one that matters most.

The best business people are show people, as are the most effective educators and the most compassionate physicians. Whether consciously or not, they operate their professional lives as though they were in show business.

Here's what drives me crazy: professionals who think that business is about technology, money, manufacturing processes, or the supply chain. This is nonsense. All successful companies revolve around human needs.

Companies have no voices. They are a collection of contracts, processes, and financial transactions. They don't go home at night and confront a pile of dirty laundry. They lack kids who couldn't care less about their job title, and just want to hear a bedtime story twenty-four more times.

Advice for writers: if you're a writer, a real writer, a really, really real writer, like, REALLY a writer, you should not write a sentence like this one.