Quotes from Geary A. Rummler

Mistakes are always paid for in casualties and troops are quick to see any blunder made by their commanders. —DWIGHT DAVID EISENHOWER

Design for 80 percent and build separate paths for exceptions. Eliminate or reduce the impact of low-value steps. Simplify complex steps. Combine simple steps. Work to design quality into the work, rather than inspect step outputs after the fact. Use parallel paths wherever possible. Broaden job content and empower employees. Don't design things to the task level unless the risk of variation is unacceptable and you're willing to invest in testing prior to implementation.

What is the city but the people? —WILLIAM SHAKESPEARE

the lower the level of documentation, the shorter the shelf life and the greater the maintenance requirements.

A process is a construct for organizing value-adding work to achieve a business-value milestone.

PROCESS is a construct for organizing value-adding work to achieve a business-valued milestone so it Can be performed effectively and efficiently Can be managed effectively Offers the potential for a competitive advantage

The silo culture forces managers to resolve lower-level issues, taking their time away from higher-priority customer and competitor concerns. Individual contributors, who could be resolving these issues, take less responsibility for results and perceive themselves as mere implementers and information providers.

Genius will live and thrive without training. —MARGARET FULLER

All are but parts of one stupendous whole. —ALEXANDER POPE

Looking out upon the future, I do not view the process with any misgivings. I could not stop it if I wished; no one can stop it. Like the Mississippi, it just keeps rolling along. —WINSTON CHURCHILL

An organization is only as effective as its processes.

a construct for organizing value-adding work to achieve a business-value milestone in a way that meets three specific criteria: 1. Effective and efficient performance 2. Effective management 3. Competitive advantage