Quotes from Krista Van Laan

Technical writing is a continuous process of learning, carefully gathering, sifting, organizing, and assessing, all while trying to craft something that makes sense for a user.

Remember, your output is not a work of art; it's a work product designed to help the customer – whoever the customer is.

In fiction, the language and the senses it evokes are important, whereas in technical writing, the content, and the information it conveys, are important.