Quotes from Dale Carnegie & Associates

To change somebody's behavior, change the level of respect she receives by giving her a fine reputation to live up to. Act as though the trait you are trying to influence is already one of the person's outstanding characteristics.

In time, we lose our freshness and spontaneity of true conversation. These are areas in which everyone interested in self-improvement will seek to improve.

Save someone's face once and your influence with him rises. Save his face every time you can, and there is practically nothing he won't do for you.