Quotes from Chris Jones

Sometimes, our fates are no longer ours to decide, and we can only grip our fists until our knuckles turn white and hang on for the rest of the ride.

I turn to people for joy and its uniquely human antecedents, like inspiration and desire. I will never tire of hearing talented makers talking about their work. It's like a medicine that might be prescribed to you when you're feeling hopeless.

Multichannel reuse: can you carry the information provided by customers on one channel across to our other channels (especially from online into brick-and-mortar)?