Quotes from Stanley Marcus

It was at the department store where people got away from provincialism.

As goods become more standardized - and mass production has that effect, standardizing product - the distinguishing factor between one store and another is going to be how skillful stores are in satisfying customers and making it a pleasant experience instead of a hostile experience.

Owners of valuable works of art don't give to institutions that don't provide good air conditioning and have good shows.

It ought to be self-evident common sense that service is important to sales. But it's not.

Running those poor steers back and forth in the heat is ridiculous. What they ought to do is put the steers in the convention hall and run the delegates.