Quotes from Ken Blanchard

Growing, for leaders, is like oxygen to a deep sea diver. Without learning and growing, leaders die in terms of their effectiveness.

People will resist change when it's done to them, not with them.

People who feel good about themselves produce good results.

Nice guys may appear to finish last, but usually they are running a different race.

If God had wanted us to talk more than listen, he would have given us two mouths rather than two ears.

Start your day with good intentions and set yourself up for a good attitude. It's not what happens to you that matters but how you respond.

Everyone knows that not all change is good or even necessary. But in a world that is constantly changing, it is to our advantage to learn how to adapt and enjoy something better.

A little flattery makes people feel good about themselves. When you notice someone looking great, give them a compliment.

If we want people on the front lines of companies to be responsible for making good business decisions, they must have the same information that managers use to make good business decisions.

Asking for other's guidance helps you see what you may not be able to see. It's always important to check your ego and ask for help.

Customer service is not a department, it's everyone's job.

You have the power to help people become winners.

At Southwest, they're on a mission to democratize air travel. When they first started, the only people who could fly were relatively wealthy businesspeople, and Herb Kelleher's vision was to offer everyone the chance to visit a friend or relative during a happy and a sad time. That's a vision employees can get excited about.

As a leader, you absolutely must expend your energy engaging your frontline employees so that they will take care of customers, who will tell stories about how great your company is to other people, who will become new customers.

Empowering means helping teams develop their skills and knowledge and supporting them to use their talents.

None of us is as smart as all of us.

If becoming a high performing organization is the destination, leadership is the engine.

Before something can become a habit it must first be practiced as a discipline.

People don't mind being challenged to do better if they know the request is coming from a caring heart

Leadership is about going somewhere. If you and your people don't know where you are going, your leadership doesn't matter.

Leadership is not something you do to people. It's something you do with people.

Too many leaders act as if the sheep.. their people.. are there for the benefit of the shepherd, not that the shepherd has responsibility for the sheep.

Leadership is anytime you seek to influence the thinking, behavior, or development of others.

Whether you like it or not, you will leave a leadership legacy.