Quotes from Peter Morville

We measure success and reward performance without knowing how governance and culture impact individuals and teams.

minds. As a wise woman wrote "Language as an articulation of reality is more primordial than strategy, structure, or culture."[31]

Planning can be fun. If you hate planning, you're doing it wrong. Plan with a friend, make a map, embrace uncertainty, daydream, and go for a walk. Our ability to imagine, organize, and invent the future is a gift. Shift procrastination into playing with planning.

Information architectures become ecosystems. When different media and different contexts are tightly intertwined, no artifact can stand as a single isolated entity. Every single artifact becomes an element in a larger ecosystem.

Principles and Practices The discovery of planful behavior in animals, robots, people, and organizations reveals that planning is a big, messy subject. As we shift from introductory definitions into the book's core practical chapters, we'll focus on planning for people. The aim is to help individuals and teams get better at the design of paths and goals. The plan is to build understanding, skills, and literacy by studying four principles and six practices.

What we find changes who we become.

The journey transforms the destination.

time when learning how to learn (and unlearn) is central to success. Instead of hiding from change, let's embrace it. Each time we try something new, we get better at getting better. Experience builds competence and confidence, so we're ready for the big changes, like re-thinking what we do.

We must go from boxes to arrows. Tomorrow belongs to those who connect.

To build strength and flexibility, we should open our minds to people and ideas we don't like, and pick fights with those we do.

My ability to help my clients was limited by our narrow focus. This was partly my fault for defining myself as a specialist, but I eventually came to see that this problem of reductionism is endemic to our culture.

Let's say you plan to teach a class on a subject you know well. How do you begin? You might create a syllabus, then prepare lectures for each topic in the outline. But is there a better way? Remember, you enjoy access to information and aren't limited to trial and error. Perhaps you find a book called Make It Stick about the science of successful learning and encounter another mnemonic, RIGOR, that helps you teach different and better. [71]

Planning up front isn't only about making a plan. It's about learning, awareness, and practice; so we can identify options, understand feedback, and deal with disruption. Improvisation favors the prepared mind and body.

Between perfect vision and total blindness lies all the truth we know.

When we try to pick out anything by itself, we find it hitched to everything else in the universe."  Ã¢â'¬â€œ John Muir I'm

Each way of organizing has strengths and weaknesses. Taxonomy affords a view from the top, facets help us muddle through the middle, and tags build bridges at the bottom.

I imagined a labyrinth of labyrinths, of one sinuous spreading labyrinth that would encompass the past and the future and in some way involve the stars." –Jorge Luis Borges

Figure 1-3. The User Experience Honeycomb. Along

When Ralph Waldo Emerson wrote "a foolish consistency is the hobgoblin of little minds,"[ 49] he was inviting us to be free.

Librarians are on the front lines of an invisible struggle over our information diet and, for better or worse, the scales are not tipping in their direction.

The planning process includes at least the following six functions: forming a representation of the problem, choosing a goal, deciding to plan, formulating a plan, executing and monitoring the plan, and learning from the plan.

Design is how it works."[

Ethnographers adopt a particular stance toward people with whom they work. By word and action, in subtle ways and direct statements, they say, "I want to understand the world from your point of view. I want to know what you know in the way you know it. I want to understand the meaning of your experience, to walk in your shoes, to feel things as you feel them, to explain things as you explain them. Will you become my teacher and help me understand?"[102]

The design of good houses requires an understanding of both the construction materials and the behavior of real humans.