Quotes from Phil Crosby

Slowness to change usually means fear of the new.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

Being convinced one knows the whole story is the surest way to fail.

Selecting the right person for the right job is the largest part of coaching.

You have to lead people gently toward what they already know is right.

The audience only pays attention as long as you know where you are going.

Successful people breed success.

Quality is free. It's not a gift, but it's free. The 'unquality' things are what cost money.

Change should be a friend. It should happen by plan, not by accident.

No one can remember more than three points.

Selecting the right person for the right job is the largest part of coaching.

Eliminating what is not wanted or needed is profitable in itself.

Quality is the result of a carefully constructed cultural environment. It has to be the fabric of the organization, not part of the fabric.

If we deliver on time, but the product has defects, we have not delivered on time.

It is always cheaper to do the job right the first time.

Very few of the great leaders ever get through their careers without failing, sometimes dramatically.

If anything is certain, it is that change is certain. The world we are planning for today will not exist in this form tomorrow.

A rule to live by: I won't use anything I can't explain in five minutes.

You have to lead people gently toward what they already know is right.

Making a wrong decision is understandable. Refusing to search continually for learning is not.

In a true zero-defects approach, there are no unimportant items.

You don't have to be noisy to be effective.

The great discoveries are usually obvious.

Quality is such an attractive banner that sometimes we think we can get away with just waving it, without doing the hard work necessary to achieve it.