Quotes from Jesse James Garrett

User-centered design means understanding what your users need, how they think, and how they behave - and incorporating that understanding into every aspect of your process.

Content is often the reason users come to your site.

But despite the universality of URLs, we often forget that they're not just a handy way to address network resources. They're also valuable communication tools.

But the best teams I've encountered have one important thing in common: their team structure and processes cover a full range of distinct competencies necessary for success.