Quotes from Sanjay Kumar

Failure is unfortunately as common as success.

India has the unique advantages of having the biggest domestic market and this should support IT companies.

Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service process.

It didn't make a lot of sense for us to be doing Lotus Notes implementations.

I think that a lot of companies are still amazingly price sensitive.

Some story appears in some newspaper that says that somebody said X, Y, and Z, and a customer says, I don't understand what they're talking about - we're running that product, we've been using it for five years, what are they talking about?

But the real focus should be on people who are buying today because the base is so big it will take a long time for any change materialize on an overall basis.

Finance is critical. If sufficient investment is made in infrastructure and venture capital is made available, there will be a big improvement in the situation.

So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.

We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics about a product.

I'm equally comfortable in getting out there and taking a stand when I have to take a stand.

As I said before, a big part of my strategy says - and the management team I think is in agreement with this - we don't have to be out there with a lot of noise all the time. What we need to do is paint a vision for customers, promise them deliverables, and go hit at it.