Quotes from John P. Kotter

The vast majority of large scale change efforts fail. Which means that the probability that you have actually experienced a failure, and your people know that and are pessimistic, therefore, about trying something again, is very high.

Commercial organisations that operate responsibly have benefitted by increased revenues of 682% compared to 166% for those that don't

Without credible communication, and a lot of it, the hearts and minds of others are never captured.

Leaders establish the vision for the future and set the strategy for getting there.

Leadership is always about change: it's not about mobilising people to do what they've always done well to continue to do it well.

Analytical tools have their limitations in a turbulent world. These tools work best when parameters are known, assumptions are minimal, and the future is not fuzzy.