Quotes from W. Edwards Deming

Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.

In God we trust; all others bring data.

Research shows that the climate of an organization influences an individual's contribution far more than the individual himself.

We are here to make another world.

Whenever there is fear, you will get wrong figures.

I predicted in 1950 that in five years, manufacturers the world over would be screaming for protection. It took only four years.

'Quality' means what will sell and do a customer some good - at least try to.

People don't like to make mistakes.

The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.

A man who knows not his limitations is of no use to anyone.

...even the best worker cannot beat a bad system...

We should work on our process, not the outcome of our processes.

Nobody goes to work to do a bad job.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

People are entitled to joy in work.

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

All anyone asks for is a chance to work with pride.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

People work in the system. Management creates the system

Anyone that enjoys his work is a pleasure to work with.

Hard work and best efforts will not by themselves dig us out of the pit.

The aim should be to work on the method of management.

We are being ruined by the best efforts of people who are doing the wrong thing.

We want best efforts guided by theory.