Quotes from Ron Kaufman

Money has a fixed value. People can have unlimited value.

No one ever delighted a customer by being 'good enough'.

Don't let doing enough be good enough.

Giving great service requires the right people and the right service tools.

You can't always hire great service providers, but you can create them.

Intelligence is useful. Energy is valuable. Integrity is essential.

Acting after being asked is compliance. Acting without being asked is kindness.

Reaching out takes nothing more than a smile.

Crossing barriers can be as simple as a smile.

Never rest on past success. Create something better.

Service skills are the foundation for your success.

Preparation clears a pathway for success.

Your profits reflect the success of your customers.

If your customers are demanding, be thankful.

Selfless acts are a source of profound meaning for your self and your life.

Life is not a solitary activity. Live well by living for others.

It's fine to wait for an appropriate time, but it's inappropriate to wait forever.

If you haven't given them your trust, you haven't given them enough.

Always trust people and they may let you down. Always distrust people and you have let them down.

When the customer makes contact, he does not want a quote. He wants a commitment.

How much good can you do today? How much love can you give? How much care and kind attention?

Give your customers what they want today, and help them see tomorrow.

Good customers want good quality service. Great customers want it even more.

What you want to be defines what you become.