Quotes from Donald T. Phillips

Never crush a man out, thereby making him and his friends permanent enemies of your organization.

With public sentiment, nothing can fail; without it, nothing can succeed. Consequently, he who molds public sentiment goes deeper than he who enacts statutes or pronounces decisions.

If subordinates, or people in general, know that they genuinely have easy access to their leader, they'll tend to view the leader in a more positive, trustworthy light.

People are much more likely to trust a leader if they know he is compassionate and forgiving of mistakes.

Trust, honesty, and integrity are exceedingly important qualities because they so strongly affect followers. Most individuals need to trust others, especially their boss. Subordinates must perceive their leader as a consistently fair person if they're to engage in the kind of innovative risk-taking that brings a company rewards.

As president, Lincoln was an intelligent communicator. He was careful about what he said, and he thought before he spoke.

will pay attention to the role of stories [and] myths . . . .

But people are much more likely to trust a leader if they know he is compassionate and forgiving of mistakes. And trust, of course, is the essential building block for successful relationships.