Quotes from Peter F. Drucker

What does the situation require? Given my strengths, my way of performing, and my values, how can I make the greatest contribution to what needs to be done? And finally, What results have to be achieved to make a difference?

Make meetings productive

Values, in other words, are and should be the ultimate test.

thus, as the organization grows, an increasing proportion of energy diverts to managing the internal mass rather than contributing to the outside world. Combine this with another Druckerian truth: The accomplishments of a single right person in a key seat dwarf the combined accomplishment of dividing the seat among multiple B-players.

When a change in perception takes place, the facts do not change. Their meaning does.

Listen first, speak last.

But it is meaningless to speak of short-range and long-range plans. There are plans that lead to action today—and they are true plans, true strategic decisions. And there are plans that talk about action tomorrow—they are dreams, if not pretexts for nonthinking, nonplanning, nondoing. The

But the order in which these sources will be discussed is not arbitrary. They are listed in descending order of reliability and predictability. For, contrary to almost universal belief, new knowledge – and especially new scientific knowledge – is not the most reliable or most predictable source of successful innovations. For all the visibility, glamour, and importance of science-based innovation, it is actually the least reliable and least predictable one.

Technology" does not necessarily mean "science and engineering." Techne, the Greek word from which "technology" derives, means, after all, "useful knowledge," or "organized skill," rather than "engineering.

The true, the universal meaning is that human existence is possible, only possible, in faith. In faith, the individual becomes the universal, ceases to be isolated, becomes meaningful and absolute; hence in faith there is a true ethic. And in faith existence in society becomes meaningful too as existence in true charity.

I soon learned that there is no "effective personality

Resist the temptation to redesign seats on the bus to specific personalities (except for the exceptionally rare genius)

No other area offers richer opportunities for successful innovation than the unexpected success. In no other area are innovative opportunities less risky and their pursuit less arduous. Yet the unexpected success is almost totally neglected; worse, managements tend actively to reject it.

They asked, "What needs to be done?" • They asked, "What is right for the enterprise?" • They developed action plans. • They took responsibility for decisions. • They took responsibility for communicating. • They were focused on opportunities rather than problems. • They ran productive meetings. • They thought and said "we" rather than "I.

The only thing we know about the future is that it will be different.

We need far too many leaders to depend only on the naturals.

There are a number of tasks which are top-management tasks, not because top management is the "top"—that is, because it has the legal authority or the power—but because they are tasks that can be discharged only by people who are capable of seeing the whole business and of making decisions with respect to the whole business.

The aim of strategic planning is action now.

We need to encourage habits of flexibility, of continuous learning, and of acceptance of change as normal and as opportunity - for institutions as well as for individuals.

Protectionism could indeed make the world economy poor and impede its functioning to the point of near-collapse. But it cannot destroy the common demands. It cannot undo the worldwide horizon and vision. The fundamental change has happened irrevocably. The question is not whether it will remain. The question is whether it can be turned to advantage—for society, for the individual, and for the business enterprise.

But,' the chairman continued, 'in this kind of store, it is normal and healthy for fashion to produce seventy per cent of sales. Appliance sales have grown so fast that they now account for three-fifths. And that's abnormal. We've tried everything we know to make fashion grow to restore the normal ratio, but nothing works. The only thing left now is to push appliance sales down to where they should be.

The question to ask is not "What is top management?" The question is "What are the specific things to be done in this business which are of crucial importance to the success and survival of the business and which can be done only by top management?

The effective executive therefore knows that he has to consolidate his discretionary time. He knows that he needs large chunks of time and that small driblets are no time at all. Even one quarter of the working day, if consolidated in large time units, is usually enough to get the important things done. But even three quarters of the working day are useless if they are only available as fifteen minutes here or half an hour there.

I've seen more institutions damaged by too much caution than by rashness, though I've seen both.