Quotes from Bill Capodagli

In the long run, it costs more to provide poor rather than good service.

People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

William Glasser: "We learn 10 percent of what we read, 20 percent of what we hear, 30 percent of what we see, 50 percent of what we see and hear, 70 percent of what we discuss, 80 percent of what we experience, and 95 percent of what we teach others.

A leader's job is to create an environment of mutual respect and trust.

Any kind of cultural change comes slowly, and the powerful transformation to be fueled by adoption of the Dream principle is no exception. If your company is large and if old attitudes and methods are firmly entrenched, it may take three to five years for the new culture to take permanent root. However, we have worked with organizations that began realizing improvements in service and productivity within a few months.

I dream, I test my dreams against my beliefs, I dare to take risks, and I execute my vision to make those dreams come true: Dream, Believe, Dare, Do.

In the best organizations, love is the real "pixie dust."

My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

The role of any exceptional facilitator or consultant is to work themselves out of a job.

Habits grow from obtaining knowledge, attitude and skills.

Organizational culture begins in HR. This means to hire for attitude and train for skill.

Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.