Quotes from Stephen R. Covey

Power is the faculty or capacity to act, the strength and potency to accomplish something. It is the vital energy to make choices and decisions. It also includes the capacity to overcome deeply embedded habits and to cultivate higher, more effective ones.

Lo que nos hiere o daña no es lo que nos sucede, sino nuestra respuesta a lo que nos sucede.

win/win is nice ... and tough. It's twice as tough as win/lose

When I say empathic listening, I mean listening with intent to understand. I mean seeking first to understand, to really understand. It's an entirely different paradigm. Empathic (from empathy) listening gets inside another person's frame of reference. You look out through it, you see the world the way they see the world, you understand their paradigm, you understand how they feel.

You can buy a person's hand, but you can't buy his heart. His heart is where his enthusiasm, his loyalty is. You can buy his back, but you can't buy his brain. That's where his creativity is, his ingenuity, his resourcefulness. PC work is treating employees as volunteers just as you treat customers as volunteers, because that's what they are. They volunteer the best part—their hearts and minds.

Where does intrinsic security come from? It doesn't come from what other people think of us or how they treat us. It doesn't come from the scripts they've handed us. It doesn't come from our circumstances or our position. It comes from within. It comes from accurate paradigms and correct principles deep in our own mind and heart. It comes from inside-out congruence, from living a life of integrity in which our daily habits reflect our deepest values.

What lies behind us and what lies before us are tiny matters compared to what lies within us.

Sometimes when I consider what tremendous consequences come from little things… I am tempted to think… there are no little things. BRUCE BARTON

precede public victories, that making and keeping promises to ourselves precedes making and keeping promises to others. It says it is futile to put personality ahead of character, to try to improve relationships with others before improving ourselves.

A Quadrant II focus is a paradigm that grows out of a principle center. If you are centered on your spouse, your money, your friends, your pleasure, or any extrinsic factor, you will keep getting thrown back into Quadrants I and III, reacting to the outside forces your life is centered on. Even if you're centered on yourself, you'll end up in I and III reacting to the impulse of the moment. Your independent will alone cannot effectively discipline you against your center.

One of the most important ways to manifest integrity is to be loyal to those who are not present. In doing so, we build the trust of those who are present. When you defend those who are absent, you retain the trust of those present.

One of the most profound learnings of my life is this: if you want to achieve your highest aspirations and overcome your greatest challenges, identify and apply the principle or natural law that governs the results you seek. How we apply a principle will vary greatly and will be determined by our unique strengths, talents, and creativity, but, ultimately, success in any endeavor is always derived from acting in harmony with the principles to which the success is tied. Many

Urgency addiction is a self-destructive behavior that temporarily fills the void created by unmet needs.

You might work on your behavior—you could try harder, be more diligent, double your speed. But your efforts would only succeed in getting you to the wrong place faster.

So often the problem is in the system, not in the people. If you put good people in bad systems, you get bad results. You have to water the flowers you want to grow. As people really learn to think Win/Win, they can set up the systems to create and reinforce it. They can transform unnecessarily competitive situations to cooperative ones and can powerfully impact their effectiveness

What I have seen result from the outside-in paradigm is unhappy people who feel victimized and immobilized, who focus on the weaknesses of other people and the circumstances they feel are responsible for their own stagnant situation. I've seen unhappy marriages where each spouse wants the other to

what is the truth about the inner motivations, character, and ambition of those who hold power?

Most people do not listen with the intent to understand; they listen with the intent to reply. They're either speaking or preparing to speak.

If you visualize the wrong thing, you'll produce the wrong thing.

change, where each is confessing the other's "sins," where each is trying to shape up the other. I've seen labor-management disputes where people spend tremendous amounts of time and energy trying to create legislation that would force people to act as though the foundation of trust were really there.

Only when you have the self-awareness to examine your program—and the imagination and conscience to create a new, unique, principle-centered program to which you can say "yes"—only then will you have sufficient independent will power to say "no," with a genuine smile, to the unimportant.

Peace of mind comes when your life is in harmony with true principles and values and in no other way.

I've learned that once children gain a sense of real possession, they share very naturally, freely, and spontaneously.

If you wait to be acted upon, you will be acted upon. And growth and opportunity consequences attend either road.