Quotes from Jason Jennings

Businesses that do the best job of constant radical change and reinvention simply don't get blinded by the fairy tales of the biggest bets generating the biggest paydays. They realize that successful strategy is discovered by doing, and that doing has to be learned from making lots of small bets.

Pope sees that keeping people on the same page takes total follow-through. "We told the groups though our action," he explains, "that we're not hard-nosed and [it isn't that we] don't care about what they think. We proved to them they have a voice and we ought to listen to it. And we know that if we're really listening we ought to react.