Quotes from Jeanne W. Ross

The significant problems we face cannot be solved by the same level of thinking that created them.

One IT executive in an investment banking company claimed that 80 percent of his company's programming code was dedicated to linking disparate systems, as opposed to creating new capabilities.

Big, old companies are simply not designed for digital.

Jim Crookes, chief architect at BT, has observed, "Companies get the systems they deserve. A company's systems estate is a result of its culture, organizational history, and its funding structures. Coherent, well-integrated systems will only ever exist in companies that value coherence and integrated service.