Quotes About Listening

I'd suggest the best time to interrupt is when we've heard one word more than we want to hear.

Our need is for the other person to truly hear our pain.

allowing others the opportunity to fully express themselves before turning our attention to solutions or requests for relief.

When we combine observation with evaluation, we decrease the likelihood that others will hear our intended message. Instead, they are apt to hear criticism and thus resist whatever we are saying.

They give the appearance that the professional is obtaining the information necessary to diagnose and then treat the problem. In fact, such intellectual understanding of a problem blocks the kind of presence that empathy requires. When we are thinking about people's words and listening to how they connect with our theories, we are looking at people - we are not with them.

The more we interpret noncompliance as rejection, the more likely our requests will be heard as demands. This leads to a self-fulfilling prophecy, for the more people hear demands, the less they enjoy being around us.

Seu principal mérito é nos ensinar a nos colocarmos no lugar do outro, desenvolvendo a empatia, que é de grande ajuda até em casos mais difíceis de ruptura e má comunicação.

To practice the process of conflict resolution, we must completely abandon the goal of getting people to do what we want.

When you start a sentence with "no," "but," "however," or any variation thereof, no matter how friendly your tone or how many cute mollifying phrases you throw in to acknowledge the other person's feelings, the message to the other person is You are wrong.

If you keep your mouth shut, no one can ever know how you really feel.

Try this: For one week treat every idea that comes your way from another person with complete neutrality. Think of yourself as a human Switzerland. Don't take sides. Don't express an opinion. Don't judge the comment. If you find yourself constitutionally incapable of just saying "Thank you," make it an innocuous, "Thanks, I hadn't considered that." Or, "Thanks. You've given me something to think about.

The only time people actually see that you're not listening to them is when you're displaying extreme impatience. You want them to hurry up and get to the point. People notice that. And they rarely think better of you for it. You may as well be shouting, "Next!" at them.

Basically, there are three things that all good listeners do: They think before they speak; they listen with respect; and they're always gauging their response by asking themselves, "Is it worth it?

Frances Hesselbine knows that listening is a two-part maneuver. There's the part where we actually listen. And there's the part where we speak. Speaking establishes how we are perceived as a listener. What we say is proof of how well we listen. They are two sides of the same coin.

When you find yourself mentally or literally drumming your fingers while someone else is talking, stop the drumming. Stop demonstrating impatience when listening to someone. Stop saying (or thinking) "Next!" It's not only rude and annoying, but it's sure to inspire your employees to find their next boss.

No matter what someone tells him, he accepts it by reminding himself, "I won't learn less." What that means is when somebody makes a suggestion or gives you ideas, you're either going to learn more or learn nothing. But you're not going to learn less. Hearing people out does not make you dumber. So, thank them for trying to help.

For bosses this means closely monitoring how you hand out encouragement. If you find yourself saying, "Great idea," and then dropping the other shoe with a tempering "but" or "however," try cutting your response off at "idea." Even better, before you speak, take a breath and ask yourself if what you're about to say is worth it.

Stop Asking for Feedback and Then Expressing Your Opinion

Mirar, escuchar: ponerse en modo esponja. Nunca deja de maravillarme el privilegio de que personas me cuenten sus historias, sus vidas; nunca deja de sorprenderme la cantidad de cosas que tantas personas pueden contarte si te ven dispuesto a escucharlas.

Even more than studying, listen to the sound of God around you, his mother had urged. It is "the most important of all calls."19 Emily had not received letters from her parents about professing her faith. As they had when she was home, Edward and Emily Norcross Dickinson left the subject of Christian conversion to their daughter and did not pressure her.

How the hell am I supposed to keep track of everyone around here when no one listens to a thing I say?

If a cone had dropped on velvet needles, if a star had lain a silver track across the sky, if the dead had turned in their graves - I swear, I would have heard it, that's how silent it all was.

Overconfident humans who don't listen to anybody else scare the hell out of me.)

The kinet believed that if something was worth saying once, it was worth saying a few more times, but Jai had long recognized that this was not the way of other species. She promised, "I'll stop.