Quotes About Trust

that power has an important limitation. It has to be seen as legitimate, or else its use has the opposite of its intended effect.

We are nuanced and complex and enigmatic. But the stranger is easy. If I can convince you of one thing in this book, let it be this: Strangers are not easy.

To assume the best about another is the trait that has created modern society.

If we are to learn to improve the quality of the decisions we make, we need to accept the mysterious nature of our snap judgments. We need to respect the fact that it is possible to know without knowing why we know and accept that - sometimes - we're better off that way.

I believed in you always until I couldn't anymore.

human beings never developed sophisticated and accurate skills to detect deception as it was happening because there is no advantage to spending your time scrutinizing the words and behaviors of those around you. The advantage to human beings lies in assuming that strangers are truthful. As

I believed in you always until I couldn't anymore. Isn't that an almost perfect statement of default to truth?

People have too much faith in large organizations," he said. "They trust the accounting firms, which you should never trust because they're incompetent. On a best day they're incompetent, on a bad day they're crooked, and aiding and abetting the fraud, looking the other way.

You believe someone not because you have no doubts about them. Belief is not the absence of doubt. You believe someone because you don't have enough doubts about them.

Because we trust implicitly, spies go undetected, criminals roam free, and lives are damaged. But Levine's point is that the price of giving up on that strategy is much higher. If everyone on Wall Street behaved like Harry Markopolos, there would be no fraud on Wall Street—but the air would be so thick with suspicion and paranoia that there would also be no Wall Street.

Você acredita em alguém não porque não tenha dúvidas a respeito da pessoa. A crença não é a ausência de dúvida. Você acredita em alguém porque não tem dúvidas suficientes a respeito.

We need to respect the fact that it is possible to know without knowing why we know and accept that—sometimes—we're better off that way.

We should also accept the limits of our ability to decipher strangers. In the interrogation of KSM, there were two sides. James Mitchell and his colleague Bruce Jessen were driven by the desire to make KSM talk. On the other side, Charles Morgan worried about the cost of forcing people to talk: what if in the act of coercing a prisoner to open up, you damaged his memories and made what he had to say less reliable? Morgan's more-modest expectations are a good model for the rest of us.

Levine argumenta que este é o pressuposto da transparência em ação. Nós tendemos a julgar a honestidade das pessoas baseadas na maneira como se expressam.

There are clues to making sense of a stranger. But attending to them requires care and attention.

The blindness of Chamberlain and Halifax and Henderson is not at all like Puzzle Number One, from the previous chapter. That was about the inability of otherwise intelligent and dedicated people to understand when they are being deceived. This is a situation where some people were deceived by Hitler and others were not. And the puzzle is that the group who were deceived are the ones you'd expect not to be, while those who saw the truth are the ones you'd think would be deceived.

Some people had doubts about Sandusky. But remember, doubts are not the enemy of belief; they are its companion.

When should we trust our instincts, and when should we consciously think things through? Well, here is a partial answer. On straightforward choices, deliberate analysis is best. When questions of analysis and personal choice start to get complicated—when we have to juggle many different variables—then our unconscious thought processes may be superior.

Puzzle Number Two: How is it that meeting a stranger can sometimes make us worse at making sense of that person than not meeting them?

We accept the fact that being a parent requires a fundamental level of trust in the community of people around your child. If every coach is assumed to be a podophile, then no parent would ever let their child leave the house. And no sane person would ever volunteer to be a coach. We default to truth even when that decision carries terrible risks because we have no choice. Society cannot function otherwise.

In those rare cases where trust ends in betrayal, those victimized by default to truth, deserve our sympathy, not censure.

When we confront a stranger, we need to substitute an idea, a stereotype, for direct experience. And that stereotype is wrong all too often.

Belief is not the absence of doubt. You believe someone because you don't have enough doubts about them.

Planes are safer when the least experienced pilot is flying, because it means the second pilot isn't going to be afraid to speak up.