Quotes About Trust

Fig. 8.2. Trust Realms The

As the chapter on relationship building suggested (Chapter 5), we must find ways not only to be credible, but also to give the client the sense that we are credible. We must illustrate, not assert. Why

10. Return calls unbelievably fast Stephanie Wethered, the pastor referred to earlier, does this. She tries to return calls within ten minutes. She says it's the most trust-creating thing she does; no one expects it, and it demonstrates how much she values the other person. 11.

Four Essential Elements That Engender Trust (Chapter 8) 1. Credibility 2. Reliability 3. Intimacy 4.

while most providers sell on the basis of technical competence, most buyers buy on the basis of emotion.

The best service professionals excel at two things in conveying credibility: anticipating needs, and speaking about needs that are commonly not articulated. For

Don't tell lies, or even exaggerate. At all. Ever. 3.

The trick of earning trust is to avoid all tricks.

Less formally, we consider the time it takes someone to return a phone call, whether meetings are canceled or kept, and whether to-do lists are completed. Reliability

Members of the firm must feel that they have approved the leaders and that the leaders are accountable to them.

None of us should wait to be told what to do, or how to do it. Micromanagement kills initiative, judgment and creativity.

Only a foolish woman would allow her man to earn his living as a moving target.

I love you, for God's sake. I still love you. I loved you more than anyone on earth. But I'll never trust you, after what happened. It's what Alice said. You'll never grow up. There is no peace in you.

Toby. - It was how I was always told you could get women into bed. By doing something called 'listening to their problems'. It's a contemptible tactic. Kyra. - You wouldn't do it? Toby. - No. Of course not. You know me, Kyra. I wouldn't stoop to it. Either they want you or else they don't. Listening's halfway to begging.

Never take advice from anyone with no investment in the outcome.

Kyra: I always felt profoundly at peace. I don't know why, it still seems true to me: if you have a love, which for any reason you can't talk about, your heart is with someone you can't admit - not to a single soul except for the person involved - then for me, well, I have to say, that's love at its purest. For as long as it lasts, it's this astonishing achievement. Because it's always a relationship founded in trust. Tom: It seems mad to me.

David Horowitz

It is the human wish to be told lies that keeps us where we are.

Maybe everyone was part con man. Maybe everybody was in the game, and Phil just knew better than anyone else how to play.

Google: the selective use of polygraphs

Developing an increased level of trust with other teams can enable the harder things.

Predictability builds and holds trust, a core Agile value, better than does delivering more with less reliability.

Whenever you are questioning a person's desire for something, consider what he does, not necessarily what he says.

Learn the best psychological strategy to help keep any employee or customer from ever leaving you.