Quotes About Trust

People will respect you more if you are open, honest, public, and responsive during a crisis. Don't hide behind spin or try to keep your bad news on the down low. You

If the only way you can inspire the troops is by a regimen of exhaustion, it's time to look for some deeper substance. Because what trickles down is less likely to be admiration but dread and fear instead. A leader who sets an example of self-sacrifice can't help but ask self-sacrifice of others.

You can't credibly promote the virtues of reasonable hours, plentiful rest, and a healthy lifestyle to employees if you're doing the opposite as the boss.

The bottom line is that you shouldn't hire people you don't trust, or work for bosses who don't trust you. If you're not trusted to work remotely, why are you trusted to do anything at all? If you're held in such low regard, why are you able to talk to customers, write copy for an ad, design the next product, assess insurance claims, or do tax returns?

As Sir Richard Branson commented in his ode to working remotely: "To successfully work with other people, you have to trust each other. A big part of this is trusting people to get their work done wherever they are, without supervision."fn3

If you run your ship with the conviction that everyone's a slacker, your employees will put all their ingenuity into proving you right.

If you don't clearly communicate to everyone else why someone was let go, the people who remain at the company will come up with their own story to explain it.

Waiting it out is just fine. The sky won't fall, the company won't fold. It'll just be a calmer, cooler, more comfortable place to work. For everyone.

If you're not trusted to work remotely, why are you trusted to do anything at all? If you're held in such low regard, why are you able to talk to customers, write copy for an ad, design the next product, assess insurance claims, or do tax returns?

Without a fixed, believable deadline, you can't work calmly. When you don't trust the date, or when you think it's impossible to do everything someone's telling you to do within a specific period of time, or when someone keeps piling on more work without giving you more time, you work frantically and maniacally. Few things are as demoralizing as working on projects with no end in sight.

Companies love to declare "We're all family here." No, you're not.

Share information that's valuable and you'll slowly but surely build a loyal audience. Then when you need to get the word out, the right people will already be listening.

As a business owner, you should share everything you know too. This is anathema to most in the business world. Businesses are usually paranoid and secretive. They think they have proprietary this and competitive advantage that. Maybe a rare few do, but most don't. And those that don't should stop acting like those that do.

When you treat people like children, you get children's work. Yet that's exactly how a lot of companies and managers treat their employees.

if you can't let your employees work from home out of fear they'll slack off without your supervision, you're a babysitter, not a manager.

If you encourage people to share, then sharing will be built into your culture. If you reward trust, then trust will be built in. If you treat customers right, then treating

If you let them, humans have an amazing power to live up to your high expectations of reasonableness and responsibility.

To successfully work with other people, you have to trust each other. A big part of this is trusting people to get their work done wherever they are, without supervision."‡

As a business owner, you should share everything you know too.

I disagree, but let's commit

Culture is the byproduct of consistent behavior. If you encourage people to share, then sharing will be built into your culture. If you reward trust, then trust will be built in. If you treat customers right, then treating customers right becomes your culture.

They'll feel a bond with you and see you as human beings instead of a faceless company.

If we're struggling with trust issues, it means we made a poor hiring decision. If a team member isn't producing good results or can't manage their own schedule and workload, we aren't going to continue to work with that person. It's as simple as that. We employ team members who are skilled professionals, capable of managing their own schedules and making a valuable contribution to the organization. We have no desire to be babysitters during the day.

If you think a competitor sucks, say so. When you do that, you'll find that others who agree with you will rally to your side.