Quotes About Quality

quality control departments have taken the job of quality away from the people that can contribute most to quality—management, supervisors, managers of purchasing, and production workers.

Poor quality begets poor quality and lowers productivity all along the line, and some of the faulty product goes out the door, into the hands of the customer. And unhappy customer tells his friends. The multiplying effect of an unhappy customer is one of those unknown and unknowable figures, and likewise for the multiplying effect of a happy customer, who brings in business.

Experience alone, without theory, teaches management nothing about what to do to improve quality and competitive position, nor how to do it.

Experience alone, without theory, teaches management nothing about what to do to improve quality and competitive position, nor how to do it. Experience will answer a question, and a question comes from theory.

It is not enough that top management commit themselves for life to quality and productivity. They must know what it is that they are committed to- that is what they must do.

Two items from two different suppliers met the specifications, yet they were sufficiently different for one to be usable, the other usable only with costly rework, a heavy loss to the plant. The explanation was that one supplier understood what the blocks were to be used for , the other did not - he mere satisfied the specifications.

The fact is, they tell me, that they are forced to cut corners to meet production. They never have time to finish anything. Push for production robs them of the chance to go into the production area to learn the problems created by the designs that they construct.

Blame the process, not the people.

How can he, when, after stopping his machine to adjust it because it was making only defective product, the foreman comes and along and orders him in two words, "Run it". In other words, "Make defective product.

You can't build quality by inspection, but when the quality is not there, the inspection may be the only answer.

Employee involvement, employee participation, and quality of work life, these groups predictably disintegrate within a few months from frustration, finding themselves unwilling parties to a cruel hoax, unable to accomplish anything, for the simple reason that no one in management will take action on suggestions for improvement.

Lo único sensato por parte de un crítico es permanecer en silencio frente a las obras que considera francamente malas, mientras defiende vigorosamente las que cree buenas, sobre todo si estas son ignoradas o menospreciadas por el público.

When you usually are not ready to chance the standard you'll need to settle for the standard.

The chances are that, in the course of his lifetime, the major poet will write more bad poems than the minor, simply because major poets write a lot.

Christmas is a mood, a quality, a symbol. It is never merely a fact.

It is all about the quality of the communication, not the quantity.

It's not all about content. It's all about stories. It's not all about stories. It's all about great stories.

The quality of business communications has become poorer in recent years as people avoid phone calls and face-to-face meetings, I can only assume, in some misguided quest for efficiency.

Incorrect documentation is often worse than no documentation.

In some industry markets, high quality can be tied to making more money, but I am sure by now all of us know the computer industry is not like that.

The confidence people have in their beliefs is not a measure of the quality of evidence but of the coherence of the story the mind has managed to construct.

Mediocrity is a hand-rail.

The quality of our expectations determines the quality of our action.

Quality brings security and confidence