Quotes About KPIs
Instead of tracking meaningful indicators of deal advancement and tangible sales process results, they only kept track of activity KPIs such as: Number of calls Number of emails sent Number of video introductions Number of POCs
~ John McMahon
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Beauty, inspiration, and pleasure are qualities that corporations hope customers find in their products, yet none are easily measured. If you want to explain the difference between Apple, BMW, and IKEA and Microsoft, Fiat, and Walmart, KPIs alone will not help you.
~ Scott Berkun
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Near the end of his tenure as co-CEO of SAP, Jim Hagemann Snabe discovered that the German software giant had amassed more than fifty thousand key performance indicators (KPIs), covering every job across the company. Snabe was horrified. "We were trying to run the company by remote control," he recalls. "We had all this amazing talent, but had asked them to put their brains on ice.
~ Gary Hamel
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Key Performance Indicators (KPIs) and Outcomes. We start with the functions and processes driving the business, then push for the company to set goals, delineate measurable Brand Promises, and pick Critical Numbers on the One-Page Strategic Plan, including KPIs for both the People and Process sides of the business so the leadership team has a balanced view of performance.
~ Verne Harnish
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