Quotes About Metrics

No matter where you land, the keys to effective delegation remain much the same: you build a team of competent people whom you trust, you establish goals and metrics to monitor their progress, you translate higher-level goals into specific responsibilities for your direct reports, and you reinforce them through process.

the ability to delegate lies at the heart of leadership.3 Regardless of where you land in the organization, the keys to effective delegation remain pretty much the same: you build a team of competent people whom you trust, you establish goals and metrics through which you can monitor people's progress, you translate higher-level goals into specific responsibilities for your direct reports, and you reinforce them through some sort of management-by-objectives process.

How to create competition on results throughout the system, and the kinds of information that need to be measured, analyzed, and disseminated, appear as recurring themes throughout this book.

What gets measured, gets managed." If we measure the wrong things, we will not achieve our goals.

It's dubious and dangerous, Drucker is saying, to mistake what's measurable for what's important.

Don't let your company default to the kind of numbers that your enterprise resource planning (ERP) system is likely to grind out. Instead, look for data that will help you understand whether a specific initiative is succeeding according to the most relevant metrics.

In the same way, metrics can record the frequency of our church attendance, the regularity of our Bible reading and the exact amount of our tithing, but they can never gauge the genuineness of any of them, or whether they are any better than "the noise of the solemn assemblies" against which the prophets fulminated.

Today's liberal democracy, with its culture of transgression, its drive to liberate anything and everything done by and between consenting adults, and its mania for management by metrics, appears bent on adding to history's examples of societies that failed to manage vice and the crooked timber of our humanity.

The Human Resources Scorecard: Measuring the Return on Investment (ButterworthHeinemann, 2001),

few managers appreciate the range of metrics by which they can evaluate marketing strategies and dynamics. Fewer still understand the pros, cons, and nuances of each.

Everything you do inside an AdWords account is a little science experiment.

No web tracking system I've ever seen gives perfectly accurate numbers. But dollars in the bank—that's a pretty reliable measure.

You can't manage what you can't measure.

What's measured improves