Quotes About Culture
building relationships between humans is an intricate adaptive process because it requires us to deal simultaneously with our biologically encoded impulses to both compete and cooperate in a cultural context that tends to favor one over the other. In our U.S. culture, it can be especially difficult to build enough trust to feel comfortable asking for help.
~ Edgar H. Schein
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The answer runs counter to some important aspects of U.S. culture— we must become better at asking and do less telling in a culture that overvalues telling. It has always bothered me how even ordinary conversations tend to be defined by what we tell rather than by what we ask.
~ Edgar H. Schein
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But especially if you are dependent on others—if you are the boss or senior person trying to increase the likelihood that your subordinates will help you and be open with you—then Humble Inquiry will not only be desirable but essential. Why is this so difficult? We need next to look at the cultural forces that favor telling.
~ Edgar H. Schein
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4 The Culture of Do and Tell The main inhibitor of Humble Inquiry is the culture in which we grew up. Culture can be thought of as manifesting itself on many levels—it is represented by all of its artifacts, by which I mean buildings, art works, products, language, and everything that we see and feel when we enter another culture.
~ Edgar H. Schein
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Beyond these general points about culture, why do specific aspects of the U.S. culture make Humble Inquiry more difficult? THE MAIN PROBLEM–A CULTURE THAT VALUES TASK ACCOMPLISHMENT MORE THAN RELATIONSHIP BUILDING
~ Edgar H. Schein
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How does one produce a climate in which people will speak up, bring up information that is safety related, and even correct superiors or those of higher status when they are about to make a mistake?
~ Edgar H. Schein
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Why does this not occur routinely? Don't we all know how to ask questions? Of course we think we know how to ask, but we fail to notice how often even our questions are just another form of telling—rhetorical or just testing whether what we think is right. We are biased toward telling instead of asking because we live in a pragmatic, problem-solving culture in which knowing things and telling others what we know is valued.
~ Edgar H. Schein
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We also live in a structured society in which building relationships is not as important as task accomplishment, in which it is appropriate and expected that the subordinate does more asking than telling, while the boss does more telling that asking. Having to ask is a sign of weakness or ignorance, so we avoid it as much as possible.
~ Edgar H. Schein
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In our pragmatic task-oriented culture we also learn that feelings are a source of distortion and should not influence judgments, and we are often cautioned not to act impulsively on our feelings. But, paradoxically, we may end up acting most on our feelings when we are least aware of them, all the while deluding ourselves that we are carefully acting only on rational assessments. We are often surprisingly oblivious to the influences that our feelings have on our judgments.
~ Edgar H. Schein
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This may seem like a harsh view of our culture, and there are certainly trends in other directions, but when we deal with culture at the tacit assumption level we have to think clearly about what our assumptions actually are, quite apart from our espoused values. The result of a pragmatic, individualistic, competitive, task-oriented culture is that humility is low on the value scale.
~ Edgar H. Schein
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The world is becoming more technologically complex, interdependent, and culturally diverse, which makes the building of relationships more and more necessary to get things accomplished and, at the same time, more difficult. Relationships are the key to good communication; good communication is the key to successful task accomplishment; and Humble Inquiry, based on Here-and-now Humility, is the key to good relationships. Increasingly
~ Edgar H. Schein
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Most of my important lessons about life have come from recognizing how others from a different culture view things.
~ Edgar H. Schein
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we must become better at asking and do less telling in a culture that overvalues telling. It
~ Edgar H. Schein
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Organizational analyses that show separate boxes for "culture" and "strategy" are making a fundamental conceptual error. Strategy is an integral part of the culture.
~ Edgar H. Schein
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The dilemma in U.S. culture is that we don't really distinguish what I am defining as Humble Inquiry carefully enough from leading questions, rhetorical questions, embarrassing questions, or statements in the form of questions—such as journalists seem to love— which are deliberately provocative and intended to put you down.
~ Edgar H. Schein
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Don't we all know how to ask questions? Of course we think we know how to ask, but we fail to notice how often even our questions are just another form of telling—rhetorical or just testing whether what we think is right. We are biased toward telling instead of asking because we live in a pragmatic, problem-solving culture in which knowing things and telling others what we know is valued.
~ Edgar H. Schein
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we value task accomplishment over relationship building and either are not aware of this cultural bias or, worse, don't care and don't want to be bothered with it.
~ Edgar H. Schein
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[T]he progress of civilization corresponds with the spread of general nausea.
~ Edgar Saltus
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I can make dressing - or stuffing. Y'all call it stuffing up here, we call it dressing down there. It's really good dressing. That family recipe was passed on, and I love to make that.
~ Edie Brickell
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The anthropologists are busy, indeed, and ready to transport us back into the savage forest where all human things have their beginnings but the seed never explains the flower.
~ Edith Hamilton
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Good taste is the worst vice ever invented.
~ Edith Sitwell
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How much longer are we going to think it necessary to be American before (or in contradistinction to) being cultivated, being enlightened, being humane, and having the same intellectual discipline as other civilized countries?
~ Edith Wharton
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Among a people generally corrupt, liberty cannot long exist.
~ Edmund Burke
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Rock music in its lyrics often talks ahead of the time about what's going on in the country.
~ Edmund G. Brown
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