Quotes About Communication

Ochsner 10/5 Way." Employees are expected to smile at and make eye contact with any patient or employee who is within ten feet of them and to say hello to anyone who is within five feet.

Most companies automatically search for fast learners, gregarious people with social graces, who are willing and able to bend to the wishes of others.

part of what makes for a skilled consultant, teacher, barista, or other service employee is the ability to deal with jerks in ways that calm them, protect your dignity and sanity, and still keep the money rolling in.

on outside the meeting and agree on a steward to be responsible for it. With frequent, crisp stand-up meetings, there can never be the excuse that the opportunity to communicate was not there. We insist that bad news travels just as fast

The women—who kept careful tallies—informed the CEO he had interrupted each of them at least six times but never interrupted the four male executive vice presidents. Stunned and embarrassed, the CEO begged for forgiveness, asked them to keep tracking his interruptions, and vowed to halt his sexist ways.

After a while, he and others tried a different approach, where they were out in the open and had more casual exchanges and there were fewer barriers. Tim emphasized that his job was "to get to know the people and how they work" and, he said, "I can't learn much sitting in a private office.

And some of the worst add an extra twist: they take perverse pleasure in insisting that project managers like her commit to timetables and budgets that are impossible to meet—and then berate and bad-mouth them when the project begins to fail, even when the project manager had warned them that their goals were impossible to achieve (and the client insisted on charging forward despite the expert advice).

I find that if you take the opportunity to throw out a subtle reminder of the core values we are required to adhere to, the a**hole quickly backs up, swallows the words, and rethinks the tactic.

Mennonite pastor Arthur Paul Boers offers similar advice in his book Never Call Them Jerks. Boers suggests that when parishioners are hostile and selfish, labeling them as jerks is insulting and detracts from a constructive focus on repairing relationships and changing behavior.

Porcupine power was the only language he understood.

But flattery, smiles, and other signs of appreciation (even if not entirely sincere) can be useful for convincing volatile and vindictive people to tamp down their inner angst and anger—so they won't take it out on you.

The engineer said his solution is to orient himself "as a comrade inside of the walls, therefore bypassing the confrontation." He avoids the asshole's wrath by expressing empathy and finding common ground—shared interests such as hobbies, sports, or politics

Negative silence is the silence of a man in pain. Negative silence tells you that you are being the "wrong" silent type. Your silence keeps you locked in and others locked out. Your loyalty to an image and to your silence demands a high price. The silent son makes his monthly payments loyally, but he's never paid up; the quieter he becomes, the more he owes.

The hypermature man wants laughter, warmth, and closeness, but doesn't know how to achieve them and has difficulty letting himself go long enough to try. Change is slow for him, and he needs a patient partner who can see a great person behind the seriousness. Besides, he will never let you down.

Family life demands emotional doseness. For many silent sons emotional closeness is stressful, even if they want it more than anything else.

The silent treatment can be very frustrating to us, not to mention the effect it has on others. Most of us know when we are doing it; few of us know how to stop it. I buried my feelings for years, but if a feeling is strong enough it mill eventually surface. My family has paid the price.

As a boy, the conflict avoider saw many arguments, but never any resolution. This left him with the wrong idea not only about arguments, but also about relationships. He thought that there was no such thing as a healthy argument. He learned that he hated conflict, so he became the peacemaker. Reconciling conflicting parties—or keeping the peace—

Although advertising began in the late nineteenth century with the development of the first branded products, its true explosion came in the 1920s, when it became increasingly tied to the newly invented radio.

People often indiscriminately use absolutes in their utterances: every, everyone, everything, all, always, never, no one, nothing. Rarely are these absolute terms justified.

La meditación bíblica es el arte de hablarnos a nosotros mismos acerca de lo que Dios nos ha dicho; y lo que compartimos con otros es lo que se desborda.

Proverbs 15:1 A gentle answer turns away anger, but a harsh word stirs up wrath.

Based on firsthand experience, it was apparent to me that the most relevant factor in my ongoing dilemma was my posture, a conclusion that produced the Posture Theory, which states: It's not what you say or do that counts, but what your posture is when you say or do it.

The owner I was searching for was the guy who would come to the phone and give at least some indication that he might be interested in selling his property. I say indication, because an owner will rarely come right out and admit that he's interested in selling his property.

During the second call, I explained that since we were both (meaning the buyer and me) busy people, I thought it would save a lot of time if he could answer a few quick questions over the phone. That way, I explained, I could avoid sending him properties that did not fall within his guidelines.