Quotes About Communication

Juan podría haber utilizado el disco rayado, que consiste en repetir la misma frase, una y otra vez, hasta que la persona que intenta manipularnos se canse. Por ejemplo, si alguien quisiera venderle una aspiradora que usted no necesita, podría convertirse en un buen disco rayado, diciendo: "No gracias, no la necesito", "No gracias, no la necesito", las veces que sean necesarias hasta que el vendedor comprenda que usted es un caso perdido.

La conducta asertiva no necesariamente debe generar un cambio en los demás, aunque a veces lo logra.

La asertividad siempre implica algún costo social.

Conozco personas que podrían manejar las relaciones árabe-israelíes o Moscú- Washington a la perfección, pero que no son capaces de expresar amor a sus seres queridos. La diplomacia es una profesión peligrosa.

Siempre he considerado que las personas que no tienen problemas con nadie son, al menos, sospechosas de no decir lo que sienten y piensan.

Por más querido, amable, cordial y ecuánime que sea un sujeto, si en una reunión del Opus Dei apoya públicamente las relaciones prematrimoniales, perderá de inmediato el "don de gentes", además de sus credenciales. Entonces, como los humanos somos susceptibles de ofendernos con facilidad, al menos en cuestiones de principios, la honestidad comunicativa creará incomodidad, así se utilice en pequeñas dosis.

Cuanto más expreses, menos tendrás para almacenar. Mientras que la postergación cierra las puertas de evacuación, la prudencia exagerada apenas las abre.

Cats ask plainly for what they want.

Both Ruth and Ted visited him together and in separate sessions.

I failed, he said, I got talking my ideas. It's my greatest failing.

Everybody heard the gospel in their own language: you have a place.

Nobody has the right to expect a response to an email within an hour. It is not a valid expectation. People who do should be rebuked.

One of his Prayers of the Faithful was always "for those who are misunderstood.

My smile did not seem to be working. I used to have a good one. Now I get the feeling people regard it as something I just drop over my face, like a page on a flip chart.

Good evening, Mr. and Mrs. America and all the ships at sea! This is Walter Winchell in New York. Let's go to press.

The reason they're called the opposite sex is because every time you think you have your wife fooled — it's just the opposite!

Gossip is the art of saying nothing in a way that leaves practically nothing unsaid.

walk on the inside away from the curb / no public displays of affection / when you call, let the phone ring twice / hang up and then dial again

When love's involved, there's got to be a way.

That's what Harold said." "Harold—

What makes a good follower The single most important characteristic may well be a willingness to tell the truth. In a world of growing complexity leaders are increasingly dependent on their subordinates for good information, whether the leaders want to hear it or not. Followers who tell the truth and leaders who listen to it are an unbeatable combination.

Part of the value in asking naïve questions, Bennett says, is that it forces people to explain things simply, which can help bring clarity to an otherwise complex issue. "If I just keep saying, 'I don't get it, can you tell me why once more?,' it forces people to synthesize and simplify—to strip away the irrelevances and get to the core idea.

In Hal Gregersen's study of business leaders who question, he found that they exhibited an unusual "blend of humility and confidence"15—they were humble enough to acknowledge a lack of knowledge, and confident enough to admit this in front of others.

That, right there, is a beautiful question for the ages: What do you want to say? Why does it need to be said? What if you could say it in a way that has never before been done? How might you do that?