Quotes About Communication

In 80 percent of airline crashes, pilots make mistakes that could have been prevented, particularly if the crew worked together more harmoniously. Teamwork, open lines of communication, cooperation, listening, and speaking one's mind—rudiments of social intelligence—are now emphasized in training pilots, along with technical prowess.

An estimated 85 percent of those with dyssemia have the deficit because they failed to learn how to read nonverbal signals or how to respond to them, either because they did not interact enough with their peers or because their family did not display a given range of emotion or followed eccentric social norms.

apunta: «Los ataques al carácter de alguien (llamarlo estúpido o incompetente) no sirven para nada. El otro se pone de inmediato a la defensiva y deja de ser receptivo a las recomendaciones que tenemos que hacerle para que mejore.»

Primal empathy: Feeling with others; sensing nonverbal emotional signals. Attunement: Listening with full receptivity; attuning to a person. Empathic accuracy: Understanding another person's thoughts, feelings, and intentions. Social cognition: Knowing how the social world works. Social Facility

Similarly, of all emotional signals, smiles are the most contagious; they have an almost irresistible power to make others smile in return.

Cualquiera puede enfadarse, eso es algo muy sencillo. Pero enfadarse con la persona adecuada, en el grado exacto, en el momento oportuno, con el propósito justo y del modo correcto, eso, ciertamente, no resulta tan sencillo.

Projection ignores the other person's inner reality: when we are projecting, we assume the other feels and thinks as we do.

Much evidence testifies that people who are emotionally adept—who know and manage their own feelings well, and who read and deal effectively with other people's feelings—are at an advantage in any domain of life, whether romance and intimate relationships or picking up the unspoken rules that govern success in organizational politics.

team building and adapting to change.

La gente tiende a ser muy eficiente en la gestión de las relaciones cuando logra comprender y controlar sus emociones y demostrar empatía por las de los demás.

Quanto mais tempo alguém ignora uma mensagem antes de por fim responder, maior o poder social relativo dessa pessoa. Se se cartografar estes tempos de reação no contexto de uma organização inteira, obter-se-á um gráfico extremamente preciso das verdadeiras posições sociais.

What distinguishes leaders in medicine goes far beyond that knowledge, into interpersonal skills like empathy, conflict resolution, and people development.

Em geral, as crianças pequenas aprendem muito acerca das emoções ao olharem para os olhos dos outros, ao passo que os autistas evitam o olhar, não beneficiando dessas lições.

El liderazgo no es sinónimo de dominación, sino el arte de convencer a la gente de que colabore para alcanzar un objetivo común.

good listeners are like trampolines: You can bounce ideas off of them, and rather than absorbing your ideas and energy, they amplify, energize, and clarify your thinking.

ilustran el modo en que, adueñándose de nuestra atención, la tecnología entorpece nuestras relaciones.

Cuando el líder no sabe empatizar ni interpretar adecuadamente las emociones ajenas genera disonancia y

Os cuidados médicos falham quando os pacientes não seguem aquilo que o médico lhes diz; cerca de metade de todos os medicamentos que os médicos prescrevem aos pacientes nunca é tomada. O elemento que mais fortemente pode prever se um paciente seguirá essas instruções é sentir que o médico está genuinamente preocupado consigo.

In a company everyone is part of the system, and so feedback is the lifeblood of the organization, the exchange of information that lets people know if the job they are doing is going well or needs to be fine-tuned, upgraded, or redirected entirely. Without feedback people are in the dark; they have no idea how they stand with their boss, with their peers, or in terms of what is expected of them, and any problems will only get worse as time passes.

A character attack—calling someone stupid or incompetent misses the point. You immediately put him on the defensive, so that he's no longer receptive to what you have to tell him about how to do things better.

That capacity, for example, allows a teen who feels pressured by his friends to take drugs to tell them "No," and still keep them as friends. Students tend to

To stutter through it with you or even stop stuttering and say nothing, was so lucky and soft, better talk than mile-a-minute with anyone. After a few minutes we'd stop rattling, we'd adjust, we'd settle in, and the conversation would speed into the night.

A note, who writes a note like that? Who were you to write one to me? it boomed inside me the whole time, an explosion over and over, the joy of what you wrote to me jumpy shrapnel in my bloodstream. I can't have it near me anymore, I'm grenading it back to you, as soon as I unfold it and read it and cry one more time. Because me too, and fuck you. Even now.

I can't have it near me anymore, I'm grenading it back to you, as soon as I unfold it and read it and cry one more time. Because me too, and fuck you. Even now.