Quotes About Communication

organizational clarity allows a company to delegate more effectively and empower its employees with a true sense of confidence.

Let me assure you that from now on, every staff meeting we have will be loaded with conflict. And they won't be boring. And if there is nothing worth debating, then we won't have a meeting.

Meetings are boring because they lack drama. Or conflict. This is a shame because most meetings have plenty of potential for drama, which is essential for keeping human beings engaged.

Trust is not the same as assuming everyone is on the same page as you & that they don't need to be pushed. Trust is knowing that when a team member does push you, they're doing it because they care about the team.

First, we go figure out how to recognize a real team player, the kind of person who can easily build trust, engage in healthy conflict, make real commitments, hold people accountable, and focus on the team's results. Then, we stop hiring people who can't. Finally, we help the people who are acting like jackasses change their ways or move on to different companies.

The idea is that your clients are looking for good suggestions, and they don't mind sifting through some not-so-good ones as long as they're offered with good intentions and with no ego attached.

The point here is that most reasonable people don't have to get their way in a discussion. They just need to be heard, and to know that their input was considered and responded to.

There is relatively little emphasis on legal issues and quantitative evaluations, which often distract employees from the critical messages their managers are trying to communicate. What is more, these systems are customized to provoke meaningful discussion between managers and employees about relevant issues that they are dealing with on a daily basis.

It's the lack of conflict that's a problem. Harmony itself is good, I suppose, if it comes as a result of working through issues constantly and cycling through conflict. But if it comes only as a result of people holding back their opinions and honest concerns, then it's a bad thing. I'd trade that false kind of harmony any day for a team's willingness to argue effectively about an issue and then walk away with no collateral damage.

You have tension. But there is almost no constructive conflict. Passive, sarcastic comments are not the kind of conflict I'm talking about.

Kathryn paused for effect before delivering her next line. "Let me assure you that from now on, every staff meeting we have will be loaded with conflict. And they won't be boring. And if there is nothing worth debating, then we won't have a meeting.

give the situation an opportunity to work itself out before reacting. Many times these situations resolve themselves or aren't quite as urgent as he perceives, but before you know it, he's heightened the intensity with a flurry of messages.

Within companies that effectively over-communicate, employees at all levels and in all departments understand what the organization is about and how they contribute to its success. They don't spend time speculating on what executives are really thinking, and they don't look for hidden messages among the information they receive.

Trust] requires team members to make themselves vulnerable to one another, and be confident that their respective vulnerabilities will not be used against them.

She is skilled at communicating the 'context' for her comments with the goal of ensuring understanding.

Trust is the foundation of real teamwork. And so the first dysfunction is a failure on the part of team members to understand and open up to one another.

conflict is productive

All great relationships, the ones that last over time, require productive conflict in order to grow.

Moments of truth are best handled face-to-face P.30

Dave always reacts to people rather than responding to them. To have a strong opinion is fine, but to dismiss others' thoughts is not.

When team members do not openly debate and disagree about important ideas, they often turn to back channel personal attacks, which are far nastier and more harmful than any heated argument over issues

We have more money, better technology, and more talented and experienced executives than our competitors, and yet we are behind. What we lack is teamwork, and I can promise you all that I have no greater priority as CEO than making you, I mean, us, more effective as a group.

Let me assure you that from now on, every staff meeting we have will be loaded with conflict. And they won't be boring. And if there is nothing worth debating, then we won't have a meeting." The

Remember, teamwork begins by building trust. And the only way to do that is to overcome our need for invulnerability.