Quotes About Communication

The son changed the focus from the negative ("Sell the house") to the positive ("Try this new arrangement for six weeks"). In other words, don't just tell the other to stop doing something you don't want; ask them to start doing something you do want.

3A trap": we attack, we accommodate (in other words, give in), or we avoid altogether

Effective negotiation requires a persistent focus on what is most important.

Saying No is a way for you to communicate with yourself. It forces you to breathe, which breaks the freeze response. It gathers your energy. It gets your adrenaline going. It reminds you of the [self-defense] class, your muscle memory, the support of the line [your peers], and the fact that you have the right to fight for your own safety.

Procurar culpados faz com que as pessoas se embaralhem com o problema.

Discutir com base em posições ameaça o relacionamento.

Uma boa relação de trabalho tende a facilitar a obtenção de bons resultados substantivos para ambos os lados. E bons resultados tendem a tornar ainda melhores bons relacionamentos.

You need confidence to stand up for yourself in the face of the other's reaction. You need power to be able to follow through on your No if the other refuses to respect it.

If you are refusing an alcoholic drink, for instance, you don't need to justify your refusal. A simple respectful "No thanks" will do. You know your Yes—that is essential—but sometimes you keep it to yourself, because it is your business and not theirs.

If the other refuses to respect your No, you may see only two choices: submission and outright war. Yet there is a third choice, highlighted by Gandhi: to underscore your Positive No. Don't overreact, underscore. To underscore means to emphasize patiently and persistently that No in fact means No. It means continuing to stand up for what is important to you without destroying the possibility of a deal or a healthy relationship.

you understand," Matt said.

Well, some folks figger as how I'm long dead, even whilst they're talkin' to my face.

Cobey had lost his patience and snapped at the dim-witted giant to shut his pie hole

Language alone is one of the worst means of expressing form, while drawing is incomparably the best.

Fill your paper with the breathings of your heart.

Speak what we feel, not what we ought to say.

On hearing this remark, my heart jumped clear up in my throat.. I thought surely it was going to hop right out on the depot platform. I looked up and tried to tell him who I was, but something went wrong. When the words finally came out they sounded like the squeaky old pulley on our well when Mama drew up a bucket of water.

Grandpa," I asked, "what good's it going to do us, knowing his name?" "It might do a lot of good," Grandpa said. "This trainer says that if you could make friends with that monkey he would probably do anything you wanted him to do." "Make friends with him!" I said. "Grandpa, I don't

What is it in the human condition that tries to impose our own view onto others, without the ability, capacity, propensity, to receive somebody else's openly?

What's the use? The people are too stupid. They do not understand.

Eating words has never given me indigestion.

Never hold discussions with the monkey when the organ grinder is in the room.

When eagles are silent, parrots begin to chatter.

Churchill was in the lavatory in the House of Commons and his secretary knocked on the door and said: Excuse me Prime Minister, but the Lord Privy Seal wishes to speak to you. After a pause Churchill replied: Tell His Lordship: I'm sealed on The Privy and can only deal with one shit at a time