Quotes About Communication

In deploring spin while also desiring it, Barack Obama is like the rest of us. We denounce spin when we see it as misleading. But we embrace spin when we see it as leading.

There are three kinds of people in this modern world; gamer boy eunuchs, cell phone nymphos and book readers. The most valuable are the very vulnerable book readers.

There are people who read books and there are people that make noise.

For the chronically illiterate, a photo-op is worth much, much more than a thousand words.

politicians only listened to these generals, and these generals only listened to themselves.

The new battalion commander had used his eyes but not his head: he'd seen overfamiliarity, but had not taken tome to think, to realize that Barney K.'s easygoing attitude with his guys came from the platoon's and its leader's mutual understanding, respect, and trust. With one order, the CO had destroyed it all, and my friend was heartbroken.

The new battalion commander had used his eyes but not his head: he'd seen overfamiliarity, but had not taken time to think, to realize that Barney K.'s easygoing attitude with his guys came from the platoon's and its leader's mutual understanding, respect, and trust. With one order, the CO had destroyed it all, and my friend was heartbroken.

Review agendas with your client, before meetings, before phone calls, before discussions. Clients should know that they can expect you to always solicit their views on how time will be spent. 6.

A good rule to remember is that, in relationships, there are no win-lose or lose-win combinations: There are only win-wins and lose-loses.

Fig. 8.1. The Trust Equation Fig. 8.2. Trust Realms The

As the chapter on relationship building suggested (Chapter 5), we must find ways not only to be credible, but also to give the client the sense that we are credible. We must illustrate, not assert. Why

10. Return calls unbelievably fast Stephanie Wethered, the pastor referred to earlier, does this. She tries to return calls within ten minutes. She says it's the most trust-creating thing she does; no one expects it, and it demonstrates how much she values the other person. 11.

The best service professionals excel at two things in conveying credibility: anticipating needs, and speaking about needs that are commonly not articulated. For

Speak with expression, not monotonically. Use body language, eye contact, and vocal range. Show the client you have energy around the subject at hand. 5.

Managers should be hassle absorbers, not hassle creators.

Success, no matter how you define it, is attainable only by persuading another person-a boss, a client, a colleague, a subordinate, a friend or loved one-to give you what you want.

Deference also had a reciprocal posture called condescension—a word which has radically changed its meaning

In the late twentieth century, national television broad-casters are trained to use the accent of Salt Lake City—the American equivalent of BBC English.

Long voyages under sail with crews that spoke many tongues made a ship into a language school.

Some of these words appear in metropolitan French, but a person of Saintonge who speaks the parlanjhe of the region is uniquely called a goulebenèze, literally, a happy mouth.

Toby. - It was how I was always told you could get women into bed. By doing something called 'listening to their problems'. It's a contemptible tactic. Kyra. - You wouldn't do it? Toby. - No. Of course not. You know me, Kyra. I wouldn't stoop to it. Either they want you or else they don't. Listening's halfway to begging.

This is the ultimate cruelty, isn't it? That I can talk and talk and to anyone listening, it's only air--too rich a diet to be swallowed by a mundane world.

The arguments, the discussions were the great thing: the love-making and connexion were only a sort of primitive reversion and a bit of an anti-climax

A mathematical theory is not to be considered complete until you have made it so clear that you can explain it to the first man whom you meet on the street.