Quotes About Communication

The telegraph may have made the country into "one neighborhood," but it was a peculiar one, populated by strangers who knew nothing but the most superficial facts about each other.

Americans no longer talk to each other, they entertain each other. They do not exchange ideas, they exchange images. They do not argue with propositions; they argue with good looks, celebrities and commercials.

M]ost of our daily news is inert, consisting of information that gives us something to talk about but cannot lead to any meaningful action. (68).

Children are the living messages we send to a time we will not see.

The written word endures, the spoken word disappears

It is not necessary to conceal anything from a public insensible to contradiction and narcotized by technological diversions.

I do not mean to imply that television news deliberately aims to deprive Americans of a coherent, contextual understanding of their world. I mean to say that when news is packaged as entertainment, that is the inevitable result. And in saying that the television news show entertains but does not inform, I am saying something far more serious than that we are being deprived of authentic information. I am saying we are losing our sense of what it means to be well informed.

Successful people ask a lot more questions during sales calls than do their less successful colleagues. We found that these less successful people tend to do most of the talking.

Success in the larger sale depends, more than anything else, on how the Investigating stage of the call is handled.

If you're getting a lot of objections early in the call, it probably means that instead of asking questions, you've been prematurely offering solutions and capabilities.

it's more dangerous to ignore signals of customer concern than it is to explore potential concerns and get them out into the open.

Never try directly to diminish or minimize something which is important to another person. By making a direct challenge to a crucial criterion you are more likely to strengthen it than to diminish it. Your best strategy is to begin by accepting

Never try directly to diminish or minimize something which is important to another person. By making a direct challenge to a crucial criterion you are more likely to strengthen it than to diminish it. Your best strategy is to begin by accepting that the criterion is legitimately important.

Would we ever learn to get along with each other?

The sales clerk stood up, and I saw she was wearing a T-shirt with a picture of a dachshund on it and the words "I Know a little German" on the back. Her name tag read "Paula.

What did we do before we were so tethered? I

click of doggie

You never hurt me any more than I wanted to be hurt," Vann said.

Take care of him. And make him feel important. And if you can do that, you'll have a happy and wonderful marriage. Like two out of every ten couples.

CONNIE: You don't even have to say you love me. And when you get bored, just kick me out and give me a letter of recommendation.

Não estou acostumado com a arte da amizade: as provocações, as brigas e as reconciliações. Por exemplo: Por quantos dias uma pessoa deve ficar alterada se um amigo solta um comentário insensível ou demonstra deslealdade? Esses são números que eu deveria anotar no meu registro.

Je pense à vous, chère mère et cher père. Avez-vous appris la nouvelle par téléphone? La police est-elle venue vous prévenir au salon de barbier? Je dois éviter de telles réflexions ; sinon, je risque de ne jamais reprendre mon souffle. - Boo

After all, everyone's favorite subject is themselves.

It's not lying, it's flirting.