Quotes About Communication

As a business owner, you should share everything you know too.

Ponte a buscar una audiencia para tu empresa desde el primer momento. Busca personas interesadas en lo que quieres decir. Y sé constante en la tarea.

Contrata buenos escritores Si tienes que decidirte entre varios candidatos para un puesto, contrata al que escriba mejor.

Ironically, you'll probably get far more done when only half of your workday overlaps with the rest of your team. Instead of spending the entire day dealing with Urgent!!! emails and disruptive phone calls, you'll have the entire start (or end) of the day to yourself.

They'll feel a bond with you and see you as human beings instead of a faceless company.

Hay algunas palabras que no deberían emplearse nunca en las empresas. Y no nos referimos a mierda o joder. Se trata de imprescindible, obligatorio, imposible, fácil, sencillamente, sólo y rápido. Son rayas rojas que si se cruzan crean malestar, sabotean las discusiones saludables y provocan retrasos en los proyectos.

Confiamos en que te haya inspirado para reiniciar tu forma de trabajar. Si es así, envíanos un correo a [email protected] y dinos cómo te va. Nos encantaría recibir tus noticias.

Chat rooms are basically all-day meetings with an unknown set of participants and many different topics, all at once. They're basically virtual open offices running 24/7.

The bottom line is that you shouldn't hire people you don't trust, or work for bosses who don't trust you.

Most fears that have to do with people working remotely stem from a lack of trust.

There are four-letter words you should never use in business. They're not fuck or shit. They're need, must, can't, easy, just, only, and fast.

It's also a lot harder to bullshit your peers than your boss. In talking to a project manager without tech chops, programmers can make a thirty-minute job sound like a week-long polar expedition, but if their tall tale is out in the open for other programmers to see, it won't pass the smell test.

How would you feel about the apology if you were on the other end? If someone said those words to you, would you believe them? Keep

If you absolutely have to work on long-term projects, try to dedicate one day a week (or every two weeks) to small victories that generate enthusiasm. Small victories let you celebrate and release good news. And you want a steady stream of good news. When there's something new to announce every two weeks, you energize your team and give your customers something to be excited about.

The big transition with a distributed workforce is going from synchronous to asynchronous collaboration. Not only do we not have to be in the same spot to work together, we also don't have to work at the same time to work together.

At 37signals, we've found that we need a good four hours of overlap to avoid collaboration delays and feel like a team.

So talk like you really talk. Reveal things that others are unwilling to discuss. Be upfront about your shortcomings. Show the latest version of what you're working on, even if you're not done yet. It's OK if it's not perfect. You might not seem as professional, but you will seem a lot more genuine.

Marketing isn't just a few individual events. It's the sum total of everything you do.

The big transition with a distributed workforce is going from synchronous to asynchronous collaboration

And when you're writing, don't think about all the people who may read your words. Think of one person. Then write for that one person. Writing for a mob leads to generalities and awkwardness. When you write to a specific target, you're a lot more likely to hit the mark.

You need an environment where everyone feels safe enough to be honest when things get tough. You need to know how far you can push someone. You need to know what people really mean when they say something. So hire slowly. It's the only way to avoid winding up at a cocktail party of strangers.

The message should come from the top. The highest-ranking person available should take control in a forceful way. Spread the message far and wide. Use whatever megaphone you have. Don't try to sweep it under the rug. "No comment" is not an option. Apologize the way a real person would and explain what happened in detail. Honestly be concerned about the fate of your customers—then prove it.

It's like a relationship: Breaking one up is hard to do, but staying in it just because you're too chicken to drop the ax is even worse. Deal with the brief discomfort of confrontation up front and avoid the long-term regret.

The more people you have between your customers' words and the people doing the work, the more likely it is that the message will get lost or distorted along the way.