Quotes About Communication

Crucial Conversation kr shel kän´ vr sa´ shen) n A discussion between two or more people where (1) stakes are high, (2) opinions vary, and (3) emotions run strong.

The single biggest problem in communication is the illusion that it has taken place. —GEORGE BERNARD SHAW

We're so uncomfortable with the immediate conflict that we accept the certainty of bad results to avoid the possibility of uncomfortable conversation

If you persist over time, refusing to take offense, making your motive genuine, showing respect, and constantly searching for Mutual Purpose, then the other person will almost always join you in dialogue.

mistake most of us make in our crucial conversations is we believe that we have to choose between telling the truth and keeping a friend. We begin believing in the Fool's Choice from an early age.

Skilled people Start with Heart. That is, they begin high-risk discussions with the right motives, and they stay focused no matter what happens.

The single biggest problem in communication is the illusion that it has taken place. —GEORGE BERNARD SHAW What

When others move to silence or violence, step out of the conversation and Make it Safe. When safety is restored, go back to the issue at hand and continue the dialogue.

Here's why gifted communicators keep a close eye on safety. Dialogue calls for the free flow of meaning—period. And nothing kills the flow of meaning like fear. When you fear that people aren't buying into your ideas, you start pushing too hard. When you fear that you may be harmed in some way, you start withdrawing and hiding.

Provide individuals who have been disappointed or poorly treated with something to say and a way to say it that leads to the result they want, and their mental math changes.

As people begin to feel unsafe, they start down one of two unhealthy paths. They move either to silence (withholding meaning from the pool) or to violence (trying to force meaning in the pool).

When under attack, our heart can take a similarly sudden and unconscious turn. When faced with pressure and strong opinions, we often stop worrying about the goal of adding to the pool of meaning and start looking for ways to win, punish, or keep the peace.

In truth, everyone argues about important issues. But not everyone splits up. It's how you argue that matters.

So be patient when exploring how others think and feel. Encourage them to share their path and then wait for their emotions to catch up with the safety that you've created.

People who are gifted at dialogue keep a constant vigil on safety. They pay attention to the content—that's a given—and they watch for signs that people are becoming fearful.

We're asking you to recode silence and violence as signs that people are feeling unsafe. We're asking you to fight your natural tendency to respond in kind. We're asking you to undo years of practice, maybe even eons of genetic shaping that prod you to take flight or pick a fight (when under attack), and recode the stimulus. "Ah, that's a sign that the other person feels unsafe." And then what? Do something to make it safe.

It's important to understand that Contrasting is not apologizing. It is not a way of taking back something we've said that hurt others' feelings. Rather, it is a way of ensuring that what we said didn't hurt more than it should have.

One of the ironies of dialogue is that, when talking with those holding opposing opinions, the more convinced and forceful you act, the more resistant others become.

In the worst companies, poor performers are first ignored and then transferred. In good companies, bosses eventually deal with problems. In the best companies, everyone holds everyone else accountable—regardless of level or position. The path to high productivity passes not through a static system, but through face-to-face conversations.

The mistake most of us make in our crucial conversations is we believe that we have to choose between telling the truth and keeping a friend. We

He believed there was a mystery at the center of the great big why-is-there-anything called the universe, and that it did not speak to us, or not in any language we could understand, and that it was an insult to the mystery to pretend that it did.

for example the rule set called leetspeak—a system for replacing letters with numbers, as in "k3v1n m17n1ck.

Speaking at the Chaos Communication Congress, an annual computer hacker conference held in Berlin, Germany, Tobias Engel, founder of Sternraute, and Karsten Nohl, chief scientist for Security Research Labs, explained that they could not only locate cell-phone callers anywhere in the world, they could also listen in on their phone conversations. And if they couldn't listen in real time, they could record the encrypted calls and texts for later decryption.

females will argue with you for 30 minutes then be like , I aint even gonna argue with you!