Quotes About Success
Finding bright spots, then, solves many different problems at once. That's no surprise; successful change efforts involve connecting all three parts of the framework: Rider, Elephant, and Path.
~ Chip Heath
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Don't obsess about the failures. Instead, investigate and clone the successes. Next, give direction to the Rider—both a start and a finish. Send him a destination postcard ("You'll be a third grader soon!"), and script his critical moves ("Buy 1% milk").
~ Chip Heath
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the pop-psychology literature is full of gurus urging you to visualize success. It turns out that a positive mental attitude isn't quite enough to get the job done. Maybe financial gurus shouldn't be telling us to imagine that we're filthy rich; instead, they should be telling us to replay the steps that led to our being poor.
~ Chip Heath
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Kotter and Cohen observed that, in almost all successful change efforts, the sequence of change is not ANALYZE-THINK-CHANGE, but rather SEE-FEEL-CHANGE. You're presented with evidence that makes you feel something. It might be a disturbing look at the problem, or a hopeful glimpse of the solution, or a sobering reflection of your current habits, but regardless, it's something that hits you at the emotional level.
~ Chip Heath
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To pursue bright spots is to ask the question "What's working, and how can we do more of it?" Sounds simple, doesn't it? Yet, in the real world, this obvious question is almost never asked. Instead, the question we ask is more problem focused: "What's broken, and how do we fix it?
~ Chip Heath
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Fill pits, then build peaks.
~ Chip Heath
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Smart enough to get into Yale. Economists studied students who had been admitted to two schools of higher and lower prestige but decided to attend the school with lower prestige. Estimated sacrifice in lifetime earnings from attending the less prestigious school: none.
~ Chip Heath
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her successes came despite a lack of authority and resources.
~ Chip Heath
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Rescue—if people are facing a daunting task, and their instinct is to avoid it, you've got to break down the task. Shrink the change. Make the change small enough that they can't help but score a victory. Once
~ Chip Heath
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community for bright spots—successful efforts worth emulating.
~ Chip Heath
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has a problem focus when he needs a solution focus. If you are a manager, ask yourself: "What is the ratio of the time I spend solving problems to the time I spend scaling successes?
~ Chip Heath
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As a result, choosing between Plan A and Plan B is not a close call. Here's the astonishing finding from the Forrester data: If you Elevate the Positives (Plan B), you'll earn about 9 times more revenue than if you Eliminate the Negatives (Plan A). (8.8 times, to be precise.) Yet most executives are pursuing Plan A. (See the footnote for more on the methodology and an anticipated quibble.)II
~ Chip Heath
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Parents are often shocked, too, to hear that, once you control for aptitude, a person's lifetime earnings don't vary based on what college they attended. In other words, if you're smart enough to get into Yale, it doesn't really matter (from an income perspective) whether you go there or instead choose your much cheaper state university. The
~ Chip Heath
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When you engineer early successes, what you're really doing is engineering hope. Hope is precious to a change effort. It's Elephant fuel.
~ Chip Heath
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Once people are on the path and making progress, it's important to make their advances visible. With
~ Chip Heath
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When you've celebrated moving from 1 to 2, and then from 2 to 3, you gain confidence that you can make the next advance.
~ Chip Heath
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When you engineer early successes, what you're really doing is engineering hope. Hope is precious to a change effort.
~ Chip Heath
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A small win reduces importance ('this is no big deal'), reduces demands ('that's all that needs to be done'), and raises perceived skill levels ('I can do at least that')." All three of these factors will tend to make change easier and more self-sustaining.
~ Chip Heath
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Like a solutions-focused therapist, look for the flashes of success.
~ Chip Heath
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he invented five milestones en route to the destination, each worthy of celebration.
~ Chip Heath
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Teach the growth mindset. Every success is going to involve rough patches.
~ Chip Heath
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achieving success requires some failures along the way. Don't beat yourself up when those failures occur.
~ Chip Heath
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What separated Blakely from other women with the same idea was her persistence.
~ Chip Heath
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One Small Step Can Change Your Life, by Robert Maurer [Individual and organizational change]. If you liked the chapter on shrinking the change, this is your book. Maurer shows how small steps can lead to great change.
~ Chip Heath
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