Quotes About Tonalities

So, if at any moment you sense that you're falling out of rapport with your prospect, then you need to stop, regroup, and make a conscious effort to get back into rapport, using the active listening protocol I laid out for you, along with two specific tonalities I went through this morning—'I care (I really want to know)' and 'I feel your pain.

The fact is that gossip, rumors, mythmaking, and news stories are not appropriate vehicles for the communication of nuances of truth, those subtle tonalities that are often the truly crucial elements in a causal chain.

Somewhere along the line the rhythms and tonalities of music elided in my brain with the sounds that words make and the rhythm that sentences have.